Issues with the honda link w/ navigation

That sounds like a long frustrating day. At least they saw it working in another car. Hopefully the head unit is the issue.
 
Todai said:
Update:

I took my car into my Local Dealer. I had an appointment at 7:00AM and their systems were having issues, but they were able to resolve it with in a few minutes. I get checked in & I explain to the guy what the problem is. He is super confident that this issue should be an easy fix. I get the car dropped off & wait an hour for the Shuttle Service to take me to work (So I was a tad be late to work... 45 Minutes). While at work 3-4 hours later I got a few calls:

1st Call (10:23AM): Tech advises that the problem is fixed. I then asked him which app he used to test it. He then had an awkward pause saying that it plays music via the stereo. I had to then explain that that was never a problem. I explained he will need to download one of the 3 free apps for the Honda Link system. He said he would ask his tech to do it & give me a call back.

2nd Call (11:23AM): Tech advises that they "Cannot do it" because it requires a HondaLink username & password. He went on to explain none of them own Honda's so that will not be an option. He then asks if I can come back into the dealership. I explained I do not have a spare care & that they would have to pick me up. He ends the call saying someone will call me back.

3rd Call (11:31AM): A different person calls to arrange the shuttle pickup. I make arrangements to be picked up.

I get to the dealer (12:00PM) and am greeted by the same guy who checked me in this morning. He says show us what the problem is. I connect the phone up to the stereo & show him the same error message I explained to him was happening before. (Unable to connect to smartphone. Please disconnect all USB cables & try again). He then calls another guy to try & explain that the system works fine if I just use "HDMI" mode. I had to then explain to him as soon as I put the car in Park HDMI feature gets disabled for safety reasons & that we should test the cables & phone in a different civic or fit. He explains that that shouldn't be necessary. The tech then says let me take the care back to the service bay (12:20 Ish). This time he wants to take my phone with him. I lent him my phone & gave him my passcode & had to play the waiting game. About 30-45 minutes later (I have no watch so this may have been an hour) the tech calls me back to the mechanics bay. I go back & have to explain to the mechanic that it is not working. He explains to me that it is working because music is currently playing via my stereo system & Bluetooth. I explained that Bluetooth was not the problem from the beginning. I then showed him how they system is supposed to work & he explained that he needed more time. I went back and sat down for another 30-45 minutes still without my phone. The first tech comes in & explains that they want to test it on another car which was one of my suggestions from the get go. We go and sit down in a 2015 Honda Fit & test it. Immediately it works. The service tech explains it to the mechanic & I go back to sit down. Another 15-30 minutes later the mechanic comes back & says "We have to test it on an identical car". So we go back out to the lot and find a 2014 Civic. The mechanic took me to an LX model. I had to explain that that will not work because it doesn't have the same stereo system. We find a EX model & jump in and test it. The HondaLink works perfectly in the 2014 Civic. He finally gives up and says it must be the head unit. He went on to explain that he will have to order a replacement Head Unit & that I would have to come back to have it installed....

Long story short.... Its not fixed & I am waiting on a replacement stereo to be ordered / installed in my car.
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Wow what a$$ hats, this could have total been done in 30mins instead of wasting everyone's time. ppl with no experience ;/ what dealership is this? just as bad as Kanata Honda's service department, don't give them anything too hard other then oil changes or tire changes or they will F it up
 
Todai said:
Rancho Santa Margarita Honda (California)
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pull the battery and reset the head unit, also try new cables, and also use compressed air and blow out the connections. U could have more bad luck if you let them install another unit with workmanship, just remember ppl don't take the time and care like they do if it's there own. remember that!
 
One of the steps they tried yesterday was to disconnect the battery. The issue still happens after that. I honestly will just wait till the replacement stereo shows up & have it replaced. Maybe it will happen 3 times & the Lemon Laws can kick in =P. Might as well use & abuse my warranty on the car.
 
I had a honda nav unit go on another car after 2yrs of ownership. They replaced it under warranty and everything worked 100% after the fact. Hopefully it's an easy swap and all is fine for yours.
 
only issue I had when the techs @ Honda swapped my unit out on my 2013 before I had my 2014 was they end up scratching the dash in places. Thats what I was saying in my other post "If it's not there's they won't take the care and time".
 
I guess before I take my car back in for the radio install I will take some photos of my Dash & surrounding areas to confirm I do not have any new damage to my car after I get it back.

Update: I called the dealership back either yesterday or the day before because they never set any sort of expectation. I asked them when the replacement stereo is expected to arrive. They advised that typically it takes about a week for an item like that to be ordered / received. It would be nice if the tech would call me to give me some sort of update instead of having to call him to ask for an update. Hopefully when all this is said & done I will be a happy camper. Otherwise I will likely go to a different dealer if this experience doesn't get any better.
 
Update: I just received a call from the dealership. They called to inform me that they were not going to receive the stereo & that I would have to bring my car back into the dealership for further troubleshooting. I really feel like I am getting shafted because I am having to take time off work each time they want to pretend to do their job. I will go to my appointment tomorrow & see what gets done. At this point I am quite disappointed in how this issue has been handled so far. I will do my best to update everyone once I get any new updates....

Disapointed
 
So they said they'd order it last Friday, and now they're saying they aren't going to replace it after all?

Whaaa?
 
that sucks, call Honda America and complain about the dealer and request a loaner as this is an unusual case
 
Update: waiting to pick up my car after my 10 minute visit with the dealership. They again couldn't fix it. This time they had me sit down with their lead tech who went through their required troubleshooting steps. They basically redid all the steps we did.

The tech called the support line & told them what they did. The tech line advised they will send out their engineer from torrance (about an hour away). They will then schedule me to come back for the next step. He said even though this sounds like bad news he said they agreed to ship the radio to the dealership this time. That way if the engineer deems it bad that they will go ahead and replace the unit that same day. I am a bit disappointed yet again, but it sounds like there is hope in the near future.

We shall see...
 
wow money well spent honda lol, keeps ppl employed i guess. I'd like to try mine with the newest IOS and link cables and see what happens, but only have a 4s. Watch a recall happen lol
 
It seems like such an easy step to put the new unit in to see if it resolves the issue. How much money in man hours have they wasted so far?
 
The lead tech explained that the new stereos are " really expensive" so they want to make sure it's the stereo that is the problem
 
So are man hours especially with someone coming from an hour or more away. It would be so easy to put it in and try it. If it doesn't work, the old one goes back in and they continue troubleshooting.
 
They didn't even want to send the unit out to the dealership. It's a strange way to do business. If they can resolve it on this next go I think the lemon law kicks in...
 
Before getting mad at Honda, I just skimmed through the thread. I saw brought up, but I didn't see where you or the dealership tried a different phone. You said it quit working after updating your iPhone. So nothing changed on your radio, but you updated your phone and it quit working. Attempts to fix it via working on the radio have been unsuccessful. Before going off on Honda isn't there a way for you to verify it's even their problem? Try a different phone or DFU restore or reset yours to factory and try it. Without restoring a backup, in case it brings the bug back over.
 
The phone & cables work on 2 different cars. I tested a separate phone (factory reset) & had the same problem. The problem is not with my phone nor with the cables. I have completed all tests requested by honda multiple times. I have also done factory resets as well on my phone
 
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