Karen Sternos
Well-Known Member
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Here is the email I just sent to the GM:
On December 28th my husband was quoted a price of price of $14,500 for a 2012 Honda Civic LX with manual transmission over the phone by Alexandra. Since we had a great buying experience at Planet Honda in 2006 when purchasing our Odyssey, my husband and I drove 25 miles with the intention of buying the car. We test drove an automatic with Henry Li, our former salesman, and loved the car. We knew that the car with the manual transmission would be in later the next week.
When it was time to discuss payment, we were told that a $995 appearance package was a mandatory addition to the price. We explained that the price of $14,500 is what was quoted to us not $15,495. After two supposed attempts by Henry to get approval to drop the $995, he clearly indicated to us that the $995 would be dropped. We discussed payment options and Henry went to value our trade in.
Upon his return we were informed that the "big boss" will not allow the $995 to be dropped from the sale. We got up to walk out and he spoke to the "big boss" again who denied the request. I then spoke to the "big boss" himself, Eddie Amorin, and explained that I am a repeat customer and how disappointed I was that this wasn't working out. He told me that he never OK'd dropping the $995 and when I asked “So are you saying your sales person lied to me?” his reply was "You must have misunderstood." He then told me to get out of the dealership and that he didn't care about wasting 2 hours of my time.
The General Sales Manager has made buying a Honda as sleazy an experience as buying a Chevy
On December 28th my husband was quoted a price of price of $14,500 for a 2012 Honda Civic LX with manual transmission over the phone by Alexandra. Since we had a great buying experience at Planet Honda in 2006 when purchasing our Odyssey, my husband and I drove 25 miles with the intention of buying the car. We test drove an automatic with Henry Li, our former salesman, and loved the car. We knew that the car with the manual transmission would be in later the next week.
When it was time to discuss payment, we were told that a $995 appearance package was a mandatory addition to the price. We explained that the price of $14,500 is what was quoted to us not $15,495. After two supposed attempts by Henry to get approval to drop the $995, he clearly indicated to us that the $995 would be dropped. We discussed payment options and Henry went to value our trade in.
Upon his return we were informed that the "big boss" will not allow the $995 to be dropped from the sale. We got up to walk out and he spoke to the "big boss" again who denied the request. I then spoke to the "big boss" himself, Eddie Amorin, and explained that I am a repeat customer and how disappointed I was that this wasn't working out. He told me that he never OK'd dropping the $995 and when I asked “So are you saying your sales person lied to me?” his reply was "You must have misunderstood." He then told me to get out of the dealership and that he didn't care about wasting 2 hours of my time.
The General Sales Manager has made buying a Honda as sleazy an experience as buying a Chevy