Honda Satisfaction 2 Points Below Lexus In 2019 Survey A new study by the American Customer Satisfaction Index (ACSI) has found consumers are less satisfied with their vehicles. According to the study, satisfaction levels dipped 3.7% from last year to a score of 79 on a 100 point scale. The declines were nearly across the board as 21 of the 27 brands in the study saw satisfaction levels dip. Furthermore, consumers say quality and value has deteriorated. Jumping into the numbers, customers with most satisfied with Lexus vehicles as the brand had a score of 84. That put them slightly ahead of Mercedes (83). There was a seven-way tie for third place as Audi, BMW, Honda, Infiniti, Lincoln, Subaru and Volvo all had a score of 82. At the other end, Fiat Chrysler Automobiles was the clear loser as they own two of the least satisfying brands. Dodge scored 74 points, while Chrysler came dead last with 71. Here is the chart showing 2018 results in comparison to 2019.