So the shop took out front struts and put oem stops back. Here's the email I had to send them to get parts that should be included in all 2012 Si kits, but are not a part of the kit:
Dave:
I spoke to you today from the tire and wheel shop that installed my Kit No. 4088.140 springs on my 2012 Civic Si 4dr sedan.
The mechanics could not get the metal sleeve off of the upper portion of the oem rear shocks, because the sleeves are crimped or dimpled at the factory to stay on. You took down information from me to send sleeves, but your computer froze. You asked me to send the following information:
[address deleted]
Attached is a copy of the purchase receipt. I would note that there was only one page of instructions for the install, which was so vague that the professional installers at a 40yr operation, and who are used to installing your products, could not make heads or tails of the instructions.
Moreover, if, as is apparently the case with this installation, the installer is required to cut the dimple out of the sleeve with a die grinder to get the sleeve off (to install the bump stop under the shock boot), that should have been in the instructions and new sleeves should have been a part of this kit. This model has been out for over a year now.
Eibach prides itself and is known for its quality products. This was a disappointing experience, and needless extra time was spent on my car by the installers. They rejected as a bad idea, your suggestion that the crimp simply be cut from the sleeve and the sleeve re-used. They thought that it would rust and could then fail.
You agreed to send new sleeves. Of course, that means that, once I get them, I will incur the additional expense of having the rear shocks removed and the sleeves cut away to make way for the new ones. Then the bump stops can be properly installed under the shock boot.
Please feel free to show this email to your engineering and marketing departments, as in "fail."
It's not all bad. I do have to commend Eibach and the tech support department on the speed with which I got through to you and Jared today.