Ar0maticdecay
Member
- 24
- 14
Disclaimer: I did know their return policy before ordering, but worked out a different arrangement with them. I'm also a return customer and had no issues with other purchases. It's kinda like on this forum A lot of people order short shifters for their si. Twm would make posts everday but wouldn't answer any of the questions about the order or the coupon codes not working till a week later.
As u all can see i was interested in ordering a Twm Spooky Knob for my 12 Si. I was unsure of how it would look and couldn't find any picture of it (why i made the thread trying to see if anyone of you purchased one). I spoke to the salesmen on the phone to try and get some better pictures of it but they didn't have any currently. He was so sure that i would like the knob (aside from their normal policy) that if i wanted to exchange it for something else they would pay return shipping and wave the restocking fee (i pay shipping for the new knob). Seeing as this took away the risk of the purchase (except for losing the initial shipping fee) i ordered it.
After the purchase was completed i realized he never gave me the total for my purchase. I called back to get the total and it was higher then it should have been. I found out he decided to add on the Shift boot retainer without my permission. After asking for a return he tried to give me a free key chain and wrist band. After i kept pushing for a refund from him he did.
So i get the knob. It's a nice knob just wasn't what i was looking for i wanted to return it. Called no answer so i left a message. I got no call back. This monday i called and spoke with renato. I told him the situation and gave him all the info. He said if the salesmen agreed to those terms then it wouldn't be a problem. He said he would have someone call me back shortly to set everything up. No one ever called me.
I called back on tuesday morning and spoke with renato again. He sounded surprised no one called me back. He went and spoke to someone else and came back and said they would wave the restocking fee but not the shipping. I asked him why when that was the agreement. He put someone else on the phone. The person he put on the phone sounds like the person who took the order but i'm not 100% sure. This guy was a complete AHOLE. From the second he got on the phone he was yelling and getting a huge attitude. I was keeping my cool trying to explain what was going on he didn't want to hear a thing. I tried to get his name a few times and he said yelling "I'M NOT PLAYING THIS NAME GAME YOUR NOT GETTING IT" . He was telling me they bent over backwards for me and they gave me a huge discount. I got a 15% off coupon from their Easter event. If they don't like giving out discounts they shouldn't have had the event. He straight up said to me whatever the sales person agreed to we're not going to honor it (. After going back and fourth for a few min i knew i wouldn't get anywhere with his guy and said i will let my CC company handle it. that one really pissed him off.
The spooky knob isn't used and is it the same condition as they sent it to me. All i wanted to do was send it back and exchange it per our agreement. I just wanted a different knob and had no problem paying to have the new one shipped to my house. It's one thing to deny me but it's another to yell and get a huge attitude while doing it. I'm an honest guy and i hate to be called a liar. This has got to be the WORST customer service i've ever experienced. I will never buy another on of their products again.
As u all can see i was interested in ordering a Twm Spooky Knob for my 12 Si. I was unsure of how it would look and couldn't find any picture of it (why i made the thread trying to see if anyone of you purchased one). I spoke to the salesmen on the phone to try and get some better pictures of it but they didn't have any currently. He was so sure that i would like the knob (aside from their normal policy) that if i wanted to exchange it for something else they would pay return shipping and wave the restocking fee (i pay shipping for the new knob). Seeing as this took away the risk of the purchase (except for losing the initial shipping fee) i ordered it.
After the purchase was completed i realized he never gave me the total for my purchase. I called back to get the total and it was higher then it should have been. I found out he decided to add on the Shift boot retainer without my permission. After asking for a return he tried to give me a free key chain and wrist band. After i kept pushing for a refund from him he did.
So i get the knob. It's a nice knob just wasn't what i was looking for i wanted to return it. Called no answer so i left a message. I got no call back. This monday i called and spoke with renato. I told him the situation and gave him all the info. He said if the salesmen agreed to those terms then it wouldn't be a problem. He said he would have someone call me back shortly to set everything up. No one ever called me.
I called back on tuesday morning and spoke with renato again. He sounded surprised no one called me back. He went and spoke to someone else and came back and said they would wave the restocking fee but not the shipping. I asked him why when that was the agreement. He put someone else on the phone. The person he put on the phone sounds like the person who took the order but i'm not 100% sure. This guy was a complete AHOLE. From the second he got on the phone he was yelling and getting a huge attitude. I was keeping my cool trying to explain what was going on he didn't want to hear a thing. I tried to get his name a few times and he said yelling "I'M NOT PLAYING THIS NAME GAME YOUR NOT GETTING IT" . He was telling me they bent over backwards for me and they gave me a huge discount. I got a 15% off coupon from their Easter event. If they don't like giving out discounts they shouldn't have had the event. He straight up said to me whatever the sales person agreed to we're not going to honor it (. After going back and fourth for a few min i knew i wouldn't get anywhere with his guy and said i will let my CC company handle it. that one really pissed him off.
The spooky knob isn't used and is it the same condition as they sent it to me. All i wanted to do was send it back and exchange it per our agreement. I just wanted a different knob and had no problem paying to have the new one shipped to my house. It's one thing to deny me but it's another to yell and get a huge attitude while doing it. I'm an honest guy and i hate to be called a liar. This has got to be the WORST customer service i've ever experienced. I will never buy another on of their products again.
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