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If it happens again, you'll at least know what method they used. May help others as well.
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I remember what the change was he did on the pairing, he choose search instead of discover.
Though a lot of peeps help from here, I tried what you are suggesting to no avail. That lead me to finally going to my Sprint dealer, and we went into my car and he did everything to try to pair it, and found that it would pair but not pair all the new software that's needed for the newest blue tooth cars. Went as far as to pair his own cell to my car and everything paired correctly, so I bought a new cell, and he set that to my car, and now all is well, but thx for the info................ From all of youJust curious, did you try changing the setting from the car instead of changing to bluetooth from your phone after answering? If you don't have navi, you can press the center select button on the headunit to bring up options while in a call, and I believe one of those options is for switching between bluetooth and handset for talking. Changing it from there might affect the default behavior for future calls.