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Help with diagnosing car problem

Salll

Well-Known Member
35
42
Went up stairs to sales and I was walking around just browsing and a sales rep came up to me and I explained I already have a Honda and it's in service giving me problems, so a sales manager came down to speak with the rep. And now I'm getting my replacement battery..why did I have to go speak with a sales manager to solve the problem? Idk that's beyond me.


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Dar-Dar

Mordorator
19,329
9,901
North NJ
Vehicle Model
Civic Si
Body Style
Fiji Blue Pearl Coupe Coolest Member Since: May 15, 2011
Garden State Honda = horrible. Sorry for your bad experience with them. Everyone has a bad experience with that dealership.

It's good to hear that you're getting a replacement battery. And yeah, the clutch is part of wear and tear.

Even though I live in Passaic/Clifton, my go-to dealership is RT23 Honda. I bought my Si there 10 years ago.
 

Salll

Well-Known Member
35
42
Is the warranty valid at any Honda Location?
If so, I'm going to have to pay a visit to RT 23 Honda because this service is trash. Thanks for the heads up and the insight @webby @Dar-Dar appreciate you guys lol.


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Dar-Dar

Mordorator
19,329
9,901
North NJ
Vehicle Model
Civic Si
Body Style
Fiji Blue Pearl Coupe Coolest Member Since: May 15, 2011
I'm unsure about the warranties varying in location. You can try and give RT23 Honda a call about that. I do know that recall fixes can be done on any dealerships.
 

bauer311

Supporting Member
VIP Member
3,087
2,093
Fayetteville, NC
Vehicle Model
Civic Si
Body Style
Sedan
Since the warranty is from honda it should be honored at all dealerships in the state. I know sometimes state to state it can vary, I've had issues with that from time to time in the military and all.

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Salll

Well-Known Member
35
42
Just got my battery replaced and I'm heading out the dealership, if the same problems keeps occurring the problem will definitely have to do with the clutch as it is needed to turn on the car as well. I'll keep you guys updated and thanks for all your help!!


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webby

Administrator
Admin
Toys For Tots
53,112
22,782
Thanks dar. Yeah, you can take your car to any dealership for warranty work. I'd try the one he recommended and see how that goes for you. They'll still prob tell you it's a "wear item", but defective parts are a different thing. There is a track record of others having broken clutch springs being replaced under warranty. I recall one user even having the dealer say they'd replace it if it was broken, but if they didn't find anything the user would be on the hook for repair work. When they pulled the clutch it had broken springs and they did it for free.
 

Bruce Bartlow

Late apex everything
1,484
833
Sacramento, CA
Vehicle Model
SI
Body Style
Coupe
Thanks dar. Yeah, you can take your car to any dealership for warranty work. I'd try the one he recommended and see how that goes for you. They'll still prob tell you it's a "wear item", but defective parts are a different thing. There is a track record of others having broken clutch springs being replaced under warranty. I recall one user even having the dealer say they'd replace it if it was broken, but if they didn't find anything the user would be on the hook for repair work. When they pulled the clutch it had broken springs and they did it for free.
_____________________
All dealers get paid from Honda for warranty work. Problem is, it's a lower fixed rate than other work they do... at least that's my understanding. Also explains why they don't offer unlimited diagnostics without charge. But if the dealer finds a definite problem, you bet they'll fix it because they're getting paid by Honda.

Good luck!
 

webby

Administrator
Admin
Toys For Tots
53,112
22,782
While they get may be paid, a common trend is to endlessly fight doing the work. At least some dealers notoriously fight warranty work.
 

Bruce Bartlow

Late apex everything
1,484
833
Sacramento, CA
Vehicle Model
SI
Body Style
Coupe
While they get may be paid, a common trend is to endlessly fight doing the work. At least some dealers notoriously fight warranty work.
_________________
Yep... they're obligated to do it but not obligated to make money. No wonder they don't like it!
 
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