Hey folks,
Looking for a little advice on an online order I placed just over a month ago. I ordered a complete suspension package (coil-overs, sway bars and camber kit). When I placed the order I was advised that all items were in stock and ship within a few days. Fast forward a month, after numerous calls I have been advised that only the camber kits will ship and the coil overs are on order with the manufacturer with no reliable eta. I have had no response to email inquiries and have been only able to get a hold of them by phone. The response is always the same "we will look into it and get back to you" which has never happened. My credit card was immediately debited for the purchase a month ago for the total amount of the purchase. So do I just call my credit card company and cancel the transaction, or cut them a little more slack?
Thanks
Looking for a little advice on an online order I placed just over a month ago. I ordered a complete suspension package (coil-overs, sway bars and camber kit). When I placed the order I was advised that all items were in stock and ship within a few days. Fast forward a month, after numerous calls I have been advised that only the camber kits will ship and the coil overs are on order with the manufacturer with no reliable eta. I have had no response to email inquiries and have been only able to get a hold of them by phone. The response is always the same "we will look into it and get back to you" which has never happened. My credit card was immediately debited for the purchase a month ago for the total amount of the purchase. So do I just call my credit card company and cancel the transaction, or cut them a little more slack?
Thanks