I had a long phone convo, with one of the reps. about everything thats happening here.
Navigation Software Update - Now Available!
- Thread starter jasonandre
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I had a long phone convo, with one of the reps. about everything thats happening here.
yes thats what they told me, it's not avail. yet to call back next week, it should be ready/avail. yeah no worries I didn't order it
Darkk
Well-Known Member
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Other than the password install issue does it also add the SMS texting ability to the i-MID after the update? $149 for the maps AND feature updates would be sweet deal for me. I wonder if there is just a feature only update either for free or low cost of something like $20?
- Thread starter
- #24
jasonandre
Deal with it
We won't know for sure until they give me the password to install it. There is no mention of any feature changes, nor is there a low-cost option as you have suggested.
- Thread starter
- #25
jasonandre
Deal with it
Two weeks later, Navteq called today and supplied the password.
The password doesn't work.
Called Navteq again and they confirmed that they had the wrong device ID entered; could have been my fault or theirs.
Opened a new case for a new password to be generated.
See you back here in two weeks.
The password doesn't work.
Called Navteq again and they confirmed that they had the wrong device ID entered; could have been my fault or theirs.
Opened a new case for a new password to be generated.
See you back here in two weeks.
- Staff
- #26
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why does it take 2 weeks to get a password? Would it be faster to just cancel the order / order again? 
- Thread starter
- #27
jasonandre
Deal with it
Their website still isn't generating passwords during the order process, so that's a dead end option.why does it take 2 weeks to get a password? Would it be faster to just cancel the order / order again?
I'm told they're having to input all of the order details manually to generate the codes, which is causing the delays.
- Staff
- #28
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ask me to manually update the password in your profile... give me about 20 seconds.
Darkk
Well-Known Member
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What a mess. You would think they could put up a special web page to generate the password based on equipment ID, VIN and order number which can only be processed once. So instead these poor souls at the data center have to enter these things in manually.
- Staff
- #31
- 52,105
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Have you done the upgrade? Changes??
- Thread starter
- #32
jasonandre
Deal with it
Darkk
Well-Known Member
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Bummer.. Least they finally got the website fixed probably after so many complaints.
Let us know when you get it installed.
Let us know when you get it installed.
Darkk
Well-Known Member
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- 63
Any update on this?
- Thread starter
- #36
jasonandre
Deal with it
Nothing yet for me. I called them again today (another two weeks after) and they still don't have a password for me.
brown_bear
Well-Known Member
Honda sent me a reminder to order my update....it mentioned nothing about the 2013 features just POI and street updates..
Darkk
Well-Known Member
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Hmmm... Might have to write a letter to Honda asking will we ever get those features in our 2012 since it's using the same hardware as the 2013.
brown_bear
Well-Known Member
Honestly...$149 is steep for me right now, I'd rather they just update the new features and not the POIs or streets. But I meet end up gettting it later on.
