2012 Civic Coupe EX Build

Discussion in 'Build Threads' started by Verzerrung, May 13, 2018.

  1. Verzerrung

    Verzerrung Well-Known Member

    Messages:
    154
    Location:
    Yucaipa, CA
    Vehicle Model:
    Civic
    Body Style:
    Coupe
    Hey guys, sorry been away from the web for a while. Thanks for the congrats and I’ve been out here for a few months now. Luckily I haven’t been in those tight spots in major city’s like you guys mentioned, but I have been on loads going cross country a few times. Right now I’m on a load from Nebraska to California.


    I’ve been having an issue with my car, it seems like it is making a clunking noise from the rear of the car, I’m guessing shocks. They also don’t feel smooth at all, you can feel everything on the road and there is no absorption. (Perhaps I didn’t install them right, not sure. Bought off Amazon so TruHart didn’t support them, only if you buy from them directly). I’m thinking of picking up another set of shocks this Friday, but I wanted to see if you guys had any recommendations. I’m working with a budget of $400.

    Will there be anything out for Black Friday or Cyber Monday? Thanks, appreciate any suggestions.
     
  2. webby
    • Staff
    • 2019 Toys For Tots

    webby Administrator

    Messages:
    50,861
    so you bought truhart shocks on amazon and installed them? Did they work initially, or you just installed them and they're making noise right out of the gate? Are you on the stock springs?
     
  3. Verzerrung

    Verzerrung Well-Known Member

    Messages:
    154
    Location:
    Yucaipa, CA
    Vehicle Model:
    Civic
    Body Style:
    Coupe
    Correct, they never had any absorption to them out the gate, so I’m not sure what the issue is. I used the hardware and installed reverse order of what I removed. I have the skunk 2 springs.
     
  4. webby
    • Staff
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    I don’t think I’ve seen anyone complain or have any issues with the truharts. I’m not sure what to say
     
  5. bauer311
    • Supporting Member

    bauer311 Supporting Member

    Messages:
    2,847
    Location:
    Fayetteville, NC
    Vehicle Model:
    civic ex
    Body Style:
    coupe
    I'm at a loss as well. More importantly, why does where you purchased their product make a difference for warranty issues? I've heard nothing but great things about truhart shocks.

    Sent from my SM-G960U using Tapatalk
     
  6. Verzerrung

    Verzerrung Well-Known Member

    Messages:
    154
    Location:
    Yucaipa, CA
    Vehicle Model:
    Civic
    Body Style:
    Coupe
    I tried to get ahold of the seller on Amazon, but no matter how many times I reached out I never got a response. I’m not saying their bad, but the ones I ordered don’t seem to function. I’m not an expert on installing so I could of missed something, but I used what came with it. The product didn’t have warranty through Amazon and TruHart said they don’t support outside purchases even though it’s their product. They said they couldn’t help because I didn’t buy it through the actual company.
     
  7. bauer311
    • Supporting Member

    bauer311 Supporting Member

    Messages:
    2,847
    Location:
    Fayetteville, NC
    Vehicle Model:
    civic ex
    Body Style:
    coupe
    Pretty ridiculous practice if you ask me, either support your product through all vendors or close up shop

    Sent from my SM-G960U using Tapatalk
     
    fahnix likes this.
  8. sunofwolf

    sunofwolf Well-Known Member

    Messages:
    1,752
    Vehicle Model:
    King Mr. Ceasar honda SI 2013 35% tinted Hondata coupe. SRT-4 modded race car! VFR-800-11750 rpm! Neon 2001!
    Body Style:
    coupe
    that is good to know, but the company that won't back up their stuff deserves no business.
     
  9. Verzerrung

    Verzerrung Well-Known Member

    Messages:
    154
    Location:
    Yucaipa, CA
    Vehicle Model:
    Civic
    Body Style:
    Coupe
    I was under the impression it would be supported like you said since it’s the same product. Regardless, I was surprised they wouldn’t. I can’t say much for the product and I won’t say anything bad about it, but the customer service was lacking. I’ll have to pick up the product through the company this time. Hopefully
     
  10. webby
    • Staff
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    webby Administrator

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    if you file a claim with amazon, you will likely get a full refund from them.

    https://consumerist.com/2013/08/08/...site-doesnt-mean-youre-buying-it-from-amazon/
     
    fahnix likes this.
  11. webby
    • Staff
    • 2019 Toys For Tots

    webby Administrator

    Messages:
    50,861
    also, they have no terms on their site regarding warranty claims only allowed by approved distributors. You could totally fight that if you wanted.

    Warranty:

    TuHart products are covered by a limited manufacturer’s warranty against defects on originally installed vehicle for the period stated below. Warranty does not cover parts that have been abused, modified, incorrectly installed or used for other than the original intent or application. Normal wear and tear (at the opinion of Truhart) is not covered under warranty. Proof of purchase is required for all warranty claims, warranty applies to original purchaser only and is non-transferable. Shipping and labor are not covered under warranty.
     
  12. bauer311
    • Supporting Member

    bauer311 Supporting Member

    Messages:
    2,847
    Location:
    Fayetteville, NC
    Vehicle Model:
    civic ex
    Body Style:
    coupe
    Facts!

    Sent from my SM-G960U using Tapatalk
     
  13. Verzerrung

    Verzerrung Well-Known Member

    Messages:
    154
    Location:
    Yucaipa, CA
    Vehicle Model:
    Civic
    Body Style:
    Coupe
    I don’t have any proof unfortunately. I didn’t know or think there was anything I could do. This is definitely good to know however in case it happens in the future anywhere else.
     
    bauer311 likes this.
  14. webby
    • Staff
    • 2019 Toys For Tots

    webby Administrator

    Messages:
    50,861
    Don’t have any proof of what?
     
  15. Verzerrung

    Verzerrung Well-Known Member

    Messages:
    154
    Location:
    Yucaipa, CA
    Vehicle Model:
    Civic
    Body Style:
    Coupe
    Of our conversations, I typically delete old messages out of habit. Or can I still go through with a claim despite having no proof to back up what I experienced?
     
  16. webby
    • Staff
    • 2019 Toys For Tots

    webby Administrator

    Messages:
    50,861
    You don’t need correspondences to file with amazon. You can literally just call amazon and request a refund, or do it directly from your account.
     
  17. Verzerrung

    Verzerrung Well-Known Member

    Messages:
    154
    Location:
    Yucaipa, CA
    Vehicle Model:
    Civic
    Body Style:
    Coupe
    Nice, that’s good. Thanks Webby. I’ll see if I can set this up when I have a moment.
     
  18. Verzerrung

    Verzerrung Well-Known Member

    Messages:
    154
    Location:
    Yucaipa, CA
    Vehicle Model:
    Civic
    Body Style:
    Coupe
    I've been away for a while, but I'll post some photos of some things I have done. I picked up some Muteki SR48 red lugs for the car and I'm trying to get my hands on some OEM red Honda badges. I'm just waiting on a local shop for that.
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    fahnix, bootyluvr, ron v and 2 others like this.
  19. fahnix
    • 2019 Toys For Tots

    fahnix Well-Known Member

    Messages:
    452
    Location:
    San Diego, California
    Vehicle Model:
    Civic Si
    Body Style:
    Coupe
    Dang, I wish I could get my black paint that shiny. Good work man.
     
    Verzerrung and bauer311 like this.

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