Tires Plus FTL. Bunch of idiots.
1. Called a few months ago and Tires Plus said they will dismount my tires and reinstall them onto new rims for X amount of dollars. Today, I called the same location to make the appointment for Saturday and I was told that they will not mount used tires regardless of how great of condition they are in. I called back a few minutes later because I forgot to mention the alignment, and I got a different person on the phone. He told me that he didn't know what the other guy was talking about but that they can do it (dismount/mount tires without them being new). We got sidetracked talking about the alignment and I forgot to confirm the appointment before we hung up. I called back to confirm the appointment and I got the first guy on the phone and he says they won't do it. I asked to talk to the store manager and he also told me that they do not do it. I told him that his employees need to stop misinforming customers and should be taught their own store policies.
I called Kaufman tire and made an appointment for 2:30PM Saturday. They said they'll do it as long as the tires are in good condition, and they also charge $24 less total for the same service (dismount/mount/balance/TPMS-kit).
2.
On 12/26/2009 I purchased a lifetime alignment from Tires Plus location X in Titusville FL for my 93 del Sol. One of the selling points was that it was transferable to a new car one-time, which was very important in my decision making process.
In 11/2010 I bought a new car, 2011 CR-Z. I revisited the location to have the alignment transferred and the employee was going to honor it but the CR-Z, a brand new car to the market, was not in there system. He told me to try again another time when I need an alignment and hopefully it will be in the system. I never needed the alignment so I never did this.
3/2012 I bought the 2012 Civic Si, and a few months later I called that location to have the lifetime alignment transferred. They acted like I was crazy and said they had no idea what I was talking about.
A couple of month ago, maybe 4/2013, I called the New Tampa location to ask about it. They said they did not know what I was talking about but found my existing lifetime alignment on the 93 del Sol and said they would honor the transfer. I spent about 15 minutes on the phone while he took my info, including the VIN, and supposedly processed the transfer. OK, finally.
I called today 6/13/13 to make the appointment for tire mounting and alignment and they told me it was not transferred when I called and they don't know what I am talking about. This person was friendly though and I told him I would do some research on it. He confirmed that I do have it still for the 93 del Sol, but does not know anything of the transfer or the ability to. He said he worked there 7 years.
So, I called Tires Plus corporate and they took down my case after some assertiveness from myself and the district manager is supposedly going to call me back within 24 hours.
