typically that's a blown passenger side mount if it makes a "gluck gluck" noise on pumps and stuff, simple replacement with some long extensions and a pivot for your ratchet.
but it's hard to diagnose over a forum reading text so please don't replace the mount based on my reply.
you connect simply to upload and datalog it doesn't need to always be connected, but it locks to your vin # and can only be used on your car until you unlock it and verify unlock through Hondata's server.
if you read the quoted portion posted here, it clearly says the dealer isn't being cooperative at all.
he's worried because he now has
to fight a long and stressful battle just to get to a point that he was prior to this incident, at no fault of his own.
followed you back.
I don't post my car up much but there's still some Si magic on my feed :)
I followed everyone on this page this morning and then unfollowed whoever didn't follow back just now :D