Today the roofer came back and found "extensive damage" to the exterior of the roof. I guess yesterday he was wearing a blindfold. I don't understand how you can miss what you call "extensive damage".
The property manager says the roofer put up something to cover it and stop the leak temporarily... Exactly what I suggested on day 1, to which she responded that it would not be possible due to the shape of the tiles on the Spanish roof.
When asked when she thinks it will be fixed, she responded with "I don't know", since the contractor would first have to provide a quote and timeframe for the fix and it would have to then be approved by the higher ups (aka the property management company and owner).
On top of that, of course they can't do drywall until the roof is permanently fixed. I am unable to use my closet until the drywall is either treated and painted or replaced (which I believe will have to happen).
When asked for a rent concession, the manager claims they have never allowed such a thing before for this, including when some people were unable to use their porches for 3 months. She said she will ask the "higher ups".
The leasing manager is getting annoyed at my daily persistence in being kept up to date during the situation and while she has not been blatantly rude I can tell she is being slightly condescending and holding back further bitchiness. She claims that "it is just a closet" and acts that I don't deserve a rent concession (although she says she will ask). To which I responded with the question "where am I supposed to put my clothes?", which she responds with "I don't know". FYI, my closet was FULL of clothes and shoes, and very neatly organized.
I just don't know what I can really do. They are "trying" and skirting the law. But they are being slow and incompetent about it. I am unhappy with the situation and how it has been handled so far. It should not have taken 10 days to find the leak and merely cover it with something. I should not be charged full price for my dwelling and I should not have to put up with their lack of compassion or understanding.
I just want my ceiling to not leak and my drywall to be clean again so that I may use my closet.