info: You are now being connected to CARiD LiveChat. Please wait while we connect you to a Product Specialist
info: You are now chatting with 'Laura Ch'
info: Please wait while I transfer the chat to 'Julia Ni'.
info: You are now chatting with 'Julia Ni'
Julia Nia : Hello, Glenn Dean, how may I assist you today?
Glenn Dean: Hi Julia. I just received an e-mail from you guys after you received my warranty headlights back.
Glenn Dean: It says they are on backorder and the Estimated ship date would be the 20th of April
Glenn Dean: Is there any way I could get a refund or something? I can't wait that long for the headlights to come back in. They were supposed to be shipped right back out to me once CarID received mine. They got there yesterday and now it is saying back ordered? There should of been on hold if backorder was a possibility then.
Julia Ni: I am sorry such an issue occurred. We may issue the refund. Please let me know your decision.
Glenn Dean: I would get my full amount of $367.38 back correct?
Julia Ni: Yes, it is correct.
Glenn Dean: I would like to do that.
Glenn Dean: How long does it normally take?
Julia Ni: The refund will be issued within 24-48 business hours. Usually it takes up to 5 business days for your bank to send the money to your account.
Glenn Dean: Ok. Will I get an e-mail confirming the refund has been sent out?
Julia Ni: Sure, we will provide you with the proof of refund. We will send you email confirmation right away the refund is issued.
Glenn Dean: Ok.
Glenn Dean: Can we proceed with this please? This is the option I would like to take :)
Julia Ni: Yes, I sent the request to provide you with the refund. Thank you for your understanding.
Glenn Dean: Thank you guys for the excellent customer service
Julia Ni: You are welcome! It was a pleasure communicating with you! I hope for your future business with us!
Glenn Dean: Thanks.