roadmagnet springs 2012 civic

Hmm that's weird, I thought your rear springs were making noise on bumps, not the fronts. I haven't had any issues with the fronts, just the rears.
 
I replaced the upper spring isolaters. I posted pics in this thread, Now I am having a noise issue with the front springs too. Just wanted to post so everyone was aware. I was trying different things to get rid of it, and ended up using clear rubber tubing from Home Depot. When I get a more permanent fix I can post pics.
 
only on bumps, or just all around noises while driving?
 
That's a whole diff issue than mine.. I only get the noise over small bumps at cruising speeds, on the freeway or going slow over speed bumps I don't hear anything..
 
Well the ball is in road magnets court. They requested the insulator invoice and I sent the wrong invoice over (I sent the actual spring invoice) at 10:29am and I got an almost immediate response at 10:32 from road magnets requesting the correct invoice (the $48 insulator invoice) which I sent over a few minutes later at 10:44am. I have yet to receive a response. They do respond quick when they're able to reply back with a reason why they don't want to give the refund. When they get specifically what they asked for, they don't respond quickly at all.

Oh and apparently only members of 9thcivic are having problems with the springs.


Consumer's Original Complaint :

I purchased a set of lowering springs from Road Magnet for my 2012 Honda Civic Si and their product does not fit properly. They are in the process of completely redesigning their product and no longer have it on the market so they have accepted that there is a problem with the fittment on the vehicle. I had to spend an additional $48 on parts, from the previous year of my vehicle (2011 Honda Civic Si), and that solved the problem. I am on a Honda forum and there are several other customers of Road Magnet who are in the same position as me. Currently Road Magnet asked me to wait for any type of refund/exchange while they completely redisign their product, I don't see how the customer should be made to wait while such changes are made to the product. An exchange or return of the springs would cost me at least an additional $200, since I have to pay for installation, so being reimbursed for the parts I had to purchase ($48) to solve the fitment problem, would be the easiest and best solution.

Product_Or_Service: Road Magnet Lowering Springs for 2012 Honda Civic

Consumer's Desired Resolution:
DesiredSettlementID: RefundRefund for the parts purchased to fix the problem...$48

BBB Processing
04/03/2012 web BBB Case Received by BBB
04/03/2012 HL BBB Case Reviewed by BBB
04/03/2012 Otto EMAIL Send Acknowledgement to Consumer
04/03/2012 Otto MAIL Notify Business of Dispute
04/12/2012 WEB BBB RECEIVE BUSINESS RESPONSE : Road Magnet Performance Springs

Dear Ms. Long:
We would like to respond to the complaint raised by Mr. *******. Mr. *******purchased a set of Road Magnet Lowering Springs for his 2012 Honda Civic Si on February 6, 2012. The 2012 Honda Civic Si Lowering Springs are a brand new product released by Road Magnet officially in January 2012.
After several sets of springs were sold to the public and shipped, a few customers reported fitment issues on a Honda Civic online forum (http://9thcivic.com) where the upper part of the rear springs were slightly larger than the upper spring seats on the vehicle. These were designed and tested on the Fox Marketing Honda Civic Si that debuted at the SEMA show in Las Vegas, Nevada, November 1, 2011-November 4, 2011. During the R & D process, Road Magnet ran into zero issues with the springs (fitment issues or otherwise) and Fox Marketing has also reported zero issues to date. A phone conversation between Brian Fox (the owner of Fox Marketing) and myself on March 27, 2012 confirmed that there were no issues with his vehicle. We had informed our customers through the forum and via email that we will redesign the rear springs and replace all of the rear springs ordered. A member of the forum figured out that they could purchase a spring seat directly from Honda (the 8th generation rear spring seats) and those seats solve the problem. Mr. ******* was apparently one of those that chose this option. To our knowledge, we have received no phone calls or emails from Mr. ******* requesting reimbursement for the spring seats. We are more than willing to refund Mr. *******'s $48 that he paid for the spring seats as long a proper sales receipts and documentation are provided. We will only be able to refund his money via PayPal, as that is the how he originally paid for his springs. If there are any other questions or concerns, please do not hesitate to contact us.
Sincerely,
Alaina Dougherty
Road Magnet Performance Springs

04/17/2012 HL BBB Forward Business response to Consumer
04/17/2012 BBB MORE INFO RECEIVED FROM THE CONSUMER : Order #100000176 (placed on February 6, 2012 8:41:27 PM EST)...I found the original receipt.
04/17/2012 BBB MORE INFO RECEIVED FROM THE BUSINESS : Road Magnet Performance Springs

To Whom It May Concern:

In reference to Case # 36074158, we need Mr. ******* to supply proof of purchase and documentation of his purchase of the spring seats (the parts he purchased to fix the fitment issue)in order to process his requested refund. He has emailed us a copy of his invoice for the purchase of the Road Magnet Springs through our website, which we of course, already have on file. This email was received today (04/17/12) at 11:29 am.We have replied to his email today (04/17/12) at 11:32am requesting the proper documentation, however we also wanted to notify the BBB and the appropriate case manager of this exchange.
Thank you for your attention to this matter.
Regards,
Alaina Dougherty
Road Magnet Performance Springs

04/17/2012 BBB MORE INFO RECEIVED FROM THE CONSUMER :

The $48 receipt for the purchase of the rear upper insulators has been provided to Road Magnet per their request. I have no issue with receiving the refund via PayPal (the only method Road Magnet said is possible) since that was the original method of payment I used when purchasing the springs from Road Magnet. Awaiting PayPal refund.
 
Winnn420 said:
Well the ball is in road magnets court. They requested the insulator invoice and I sent the wrong invoice over (I sent the actual spring invoice) at 10:29am and I got an almost immediate response at 10:32 from road magnets requesting the correct invoice (the $48 insulator invoice) which I sent over a few minutes later at 10:44am. I have yet to receive a response. They do respond quick when they're able to reply back with a reason why they don't want to give the refund. When they get specifically what they asked for, they don't respond quickly at all.


Oh and apparently only members of 9thcivic are having problems with the springs.


Consumer's Original Complaint :

I purchased a set of lowering springs from Road Magnet for my 2012 Honda Civic Si and their product does not fit properly. They are in the process of completely redesigning their product and no longer have it on the market so they have accepted that there is a problem with the fittment on the vehicle. I had to spend an additional $48 on parts, from the previous year of my vehicle (2011 Honda Civic Si), and that solved the problem. I am on a Honda forum and there are several other customers of Road Magnet who are in the same position as me. Currently Road Magnet asked me to wait for any type of refund/exchange while they completely redisign their product, I don't see how the customer should be made to wait while such changes are made to the product. An exchange or return of the springs would cost me at least an additional $200, since I have to pay for installation, so being reimbursed for the parts I had to purchase ($48) to solve the fitment problem, would be the easiest and best solution.

Product_Or_Service: Road Magnet Lowering Springs for 2012 Honda Civic

Consumer's Desired Resolution:
DesiredSettlementID: RefundRefund for the parts purchased to fix the problem...$48

BBB Processing
04/03/2012 web BBB Case Received by BBB
04/03/2012 HL BBB Case Reviewed by BBB
04/03/2012 Otto EMAIL Send Acknowledgement to Consumer
04/03/2012 Otto MAIL Notify Business of Dispute
04/12/2012 WEB BBB RECEIVE BUSINESS RESPONSE : Road Magnet Performance Springs

Dear Ms. Long:
We would like to respond to the complaint raised by Mr. *******. Mr. *******purchased a set of Road Magnet Lowering Springs for his 2012 Honda Civic Si on February 6, 2012. The 2012 Honda Civic Si Lowering Springs are a brand new product released by Road Magnet officially in January 2012.
After several sets of springs were sold to the public and shipped, a few customers reported fitment issues on a Honda Civic online forum (http://9thcivic.com) where the upper part of the rear springs were slightly larger than the upper spring seats on the vehicle. These were designed and tested on the Fox Marketing Honda Civic Si that debuted at the SEMA show in Las Vegas, Nevada, November 1, 2011-November 4, 2011. During the R & D process, Road Magnet ran into zero issues with the springs (fitment issues or otherwise) and Fox Marketing has also reported zero issues to date. A phone conversation between Brian Fox (the owner of Fox Marketing) and myself on March 27, 2012 confirmed that there were no issues with his vehicle. We had informed our customers through the forum and via email that we will redesign the rear springs and replace all of the rear springs ordered. A member of the forum figured out that they could purchase a spring seat directly from Honda (the 8th generation rear spring seats) and those seats solve the problem. Mr. ******* was apparently one of those that chose this option. To our knowledge, we have received no phone calls or emails from Mr. ******* requesting reimbursement for the spring seats. We are more than willing to refund Mr. *******'s $48 that he paid for the spring seats as long a proper sales receipts and documentation are provided. We will only be able to refund his money via PayPal, as that is the how he originally paid for his springs. If there are any other questions or concerns, please do not hesitate to contact us.
Sincerely,
Alaina Dougherty
Road Magnet Performance Springs

04/17/2012 HL BBB Forward Business response to Consumer
04/17/2012 BBB MORE INFO RECEIVED FROM THE CONSUMER : Order #100000176 (placed on February 6, 2012 8:41:27 PM EST)...I found the original receipt.
04/17/2012 BBB MORE INFO RECEIVED FROM THE BUSINESS : Road Magnet Performance Springs

To Whom It May Concern:

In reference to Case # 36074158, we need Mr. ******* to supply proof of purchase and documentation of his purchase of the spring seats (the parts he purchased to fix the fitment issue)in order to process his requested refund. He has emailed us a copy of his invoice for the purchase of the Road Magnet Springs through our website, which we of course, already have on file. This email was received today (04/17/12) at 11:29 am.We have replied to his email today (04/17/12) at 11:32am requesting the proper documentation, however we also wanted to notify the BBB and the appropriate case manager of this exchange.
Thank you for your attention to this matter.
Regards,
Alaina Dougherty
Road Magnet Performance Springs

04/17/2012 BBB MORE INFO RECEIVED FROM THE CONSUMER :

The $48 receipt for the purchase of the rear upper insulators has been provided to Road Magnet per their request. I have no issue with receiving the refund via PayPal (the only method Road Magnet said is possible) since that was the original method of payment I used when purchasing the springs from Road Magnet. Awaiting PayPal refund.
Click to expand...

There's a thread on 9gc that mirrors this one, so this isn't the only forum with members having issues. Alaina had the same responses on there, and then dropped off the forum and totally stopped updating and responding to further inquiries
 
ya, just trying to make sure all are informed (deaglejv there and NthTier here - call me indecisive on that one).

Interesting they replied with the refund of 8th gen isolators, but no timeline for a fix.
 
I'd be surprised if the Fox Marketing car saw any mileage at all, so while they may vouch for initial fitment I can't see them having a valid opinion on the quality/noises/ride of the springs. Pretty sure that baby is a trailer queen...
 
finally got my $48 refund!!...I'm contacting BBB now to show as resolved.

I imagine anyone who contacted them about it will get their refund also, if they haven't already.
 
i think they are giving others with road magnets there refund back
2u7vyp1.jpg
 
buy H&R!...they are specifically designed for 9th gen and I would bet almost any amount of $$ they'll be a better ride than road magnet....and H&R are available now!
 
They must have sent the refunds at the same time, I just got refunded for the spring seats to my paypal too.
 
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